01 / INTRODUCTION
1. Introduction & Scope
At **Azokle Private Limited**, we build privacy-first software and cloud services. This policy provides transparent terms regarding refund eligibility, payment processor timelines, and subscription cancellation.
02 / REQUEST WINDOW
2. 72-Hour Refund Request Window
- Standard Window: You may submit a request within 72 hours of purchase.
- Timestamp: The 72-hour period starts immediately upon successful payment capture.
- Review: Our support desk reviews submissions against purchase transaction records.
03 / TIMELINES
3. Settlement Timelines & Rails
Approved refunds are initiated within 5 to 7 business days to the original payment source:
| Payment Method | Settlement Timeline |
|---|---|
| Credit / Debit Cards | 3 – 5 business days |
| PayPal | 2 – 3 business days |
| Bank Transfer (UPI / NetBanking) | 5 – 7 business days |
| Digital Wallets (Paytm / Apple Pay) | 1 – 3 business days |
04 / STATUTORY RIGHTS
4. Special Consumer Rights (EU, UK & Turkey)
Customers residing in the European Union (EU), United Kingdom (UK), or Turkey have the statutory right to cancel and receive a 100% full refund within 14 calendar days of initial purchase without providing justification.
05 / EXCLUSIONS
5. Non-Refundable Cases
• Requests submitted beyond 72 hours (or beyond 14 days for EU/UK/Turkey residents).
• Substantially consumed AI compute tokens, API credits, or cloud storage bandwidth.
• Accounts suspended for malicious activity or Terms of Service violations.
• Bespoke enterprise contracts and tailor-made organization deployments.
• Downloaded, decrypted, and locally activated software binaries.
06 / PROCESS
6. How to Request a Refund
02 / DETAILS
Submit Order Info
Provide Order ID and account billing email.
03 / REVIEW
24h Settlement
Our desk evaluates and routes payment to your bank rail.
07 / CANCELLATION
7. Subscription Cancellation
You can cancel your subscription at any time through your account settings. Paid features remain active until the end of your billing cycle with **zero cancellation fees**.
08 / CONTACT
8. Contact Us & Support Channels
Help Centre: help.azokle.com
Support Desk: azokle.com/contact-azokle
Azokle Private Limited • Farrukhabad, Uttar Pradesh, 209625, India