SUPPORT CENTER // ISSUE REPORTING

Report an Issue.

Encountered a bug, service disruption, or unexpected error? Select the affected product below or contact our technical team for immediate assistance.

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Fast Response SLA
24/7 Monitoring

How to Submit an Issue Report

01

Select Category

Choose the app, tool, or infrastructure service where the problem occurred.

02

Describe the Problem

Provide error details, steps to reproduce the issue, or system logs.

03

Receive Resolution

Our engineering team investigates the ticket and deploys fixes directly.

SYSTEM CATEGORIES

Select Your Product Category

Choose the application or service category where you encountered the issue.

SYSTEM CATEGORY

Consumer Apps & Search

Issues with Azokle Search, Translate, Notes, Drive, and web applications.

Common Scenarios:
Search query formatting or index errors
Translation inaccuracies or language packs
File upload and sync errors in Drive
Note synchronization and offline mode problems
SYSTEM CATEGORY

Account & Authentication

Login problems, password resets, Two-Factor Authentication (2FA), and session management.

Common Scenarios:
Unable to log in or token expiration
Two-Factor Authentication (2FA) verification failures
Password reset emails not received
Account recovery and security key issues
SYSTEM CATEGORY

Vault & Encrypted Storage

Zero-knowledge encryption keys, cryptographic vaults, and secure backups.

Common Scenarios:
Vault unlock or master passphrase errors
Key backup and recovery file issues
Encrypted folder sync delays
Permission and sharing errors
SYSTEM CATEGORY

Developer APIs & SDKs

Issues with REST APIs, Python/TypeScript SDKs, rate limits, and webhooks.

Common Scenarios:
API endpoint returning 5xx or 4xx errors
SDK compilation and package dependency bugs
Rate limit quota and token billing questions
Webhook payload delivery failures
SYSTEM CATEGORY

Security & Bug Bounty

Responsible disclosure of security vulnerabilities and privacy flaws.

Common Scenarios:
Vulnerability disclosure report
Cryptographic or key handling flaws
Suspicious authentication activity
Bug bounty verification submission
SYSTEM CATEGORY

Enterprise & Infrastructure

Downtime, cloud infrastructure, enterprise SSO, and dedicated server enclaves.

Common Scenarios:
Service outage or regional latency spike
SAML 2.0 / Okta enterprise SSO integration
Air-gapped deployment container issues
Dedicated cluster SLA support
DIRECT CHANNELS

Direct Support Channels

Need immediate help or want to speak directly with an engineer? Choose an option below.

STANDARD SUPPORT

Email Support

Send a detailed ticket directly to our technical support team.

[email protected]
SELF SERVICE

Help Center & Docs

Search troubleshooting guides, setup documentation, and FAQs.

help.azokle.com
HIGH PRIORITY

Emergency Paging

Direct incident reporting for system downtime and severe outages.

Priority Incident Desk
BUG BOUNTY

Security Disclosures

Submit confidential vulnerability findings to our security researchers.

[email protected]
FREQUENTLY ASKED QUESTIONS

Support FAQs

Common questions about submitting bug reports and getting technical support.

Looking for Guides & Documentation?

Browse step-by-step setup tutorials, developer guides, and troubleshooting FAQs in our central help center.